thread Re: Cart missing from online store! in Online Store

Cart missing from online store!

Sam_400º — Fri, 20 May 2022 08:57:24 GMT

Oh no!

My checkout link is missing, when an item is added to the order there's no way to check out when using a computer. This was brought up by a customer trying to order & is the same on my tests.

link - 400degrees.co.uk

I've cleared my cache & the same happens. Online I've republished (also added a link to /s/cart to get around it but it's clumsy).

It seems to be showing as expected on iOS.

Re: Cart missing from online store!

Breffni — Fri, 20 May 2022 09:06:32 GMT

Hey @Sam_400º, thanks for flagging!

Sorry about this, that's very strange.

I'm not seeing the checkout button on iOS at the moment. When did your customer first notice this?

Going to do some digging here.

Re: Cart missing from online store!

Breffni — Fri, 20 May 2022 09:18:12 GMT

We've tested on a few different browsers and devices here @400º and the 'Your Order' appears to be back up and running on all of them.

Let me know if you're still getting reports.

Re: Cart missing from online store!

Sam_400º — Fri, 20 May 2022 09:20:51 GMT

@Breffni - that's the workaround I've had to add.

When you add an item to the order you should get a 'floating' view order at the bottom of the page.

Re: Cart missing from online store!

Breffni — Fri, 20 May 2022 09:40:47 GMT

Got it, that didn't come up for me the first time I loaded the site.

I've reached out to our Square Online team now. We'll let you know as soon as they come back to us. @400º

Re: Cart missing from online store!

Breffni — Fri, 20 May 2022 09:52:37 GMT

When you have a moment could you test: Square Online Dashboard > Edit Site > Header > Icons > Cart Icons and double-check if it's still enabled? Thanks @400º

Re: Cart missing from online store!

Sam_400º — Fri, 20 May 2022 16:55:26 GMT

Yes it was & is - but still doesn't show the cart....

Re: Cart missing from online store!

Sam_400º — Mon, 23 May 2022 08:31:54 GMT

@Breffni --> UPDATE!

This morning I've unpublished and republished my site & that's got everything back in place!

Didn't want to do that last week as too scared incase something else messed up in the process and it's the busy ordering time on a Friday/Sat.

All back as it should be now - thanks for you help 💕💕

Re: Cart missing from online store!

Breffni — Tue, 24 May 2022 08:59:27 GMT

Thanks for the update @400º.

The Square Online team had the same suggestion over the weekend, toggle the icon on and off and then republish the site, but I didn't want to take any action like that over the weekend while you are busy.

Apologies again for the inconvenience and glad it's all resolved now. 🙂

Re: Cart missing from online store!

Sam_400º — Tue, 24 May 2022 11:37:24 GMT

I did try that - what it actually too was a full unpublish to do the trick!

Re: Cart missing from online store!

unleashedmoira — Sun, 29 May 2022 20:43:58 GMT

my website is the same. my cart has completely disappeared, when you click add to cart nothing happens. i tried changing the method to "Buy now" but when i went back on the website and went to buy now it said unavailable.

any help would be greatly appreciated

link https://unleashed-moira.square.site/s/shop

i cant find the option to unpublish either to give that a go

thanks

sarahj

Re: Cart missing from online store!

_Violet — Sun, 29 May 2022 20:58:29 GMT

Hi @unleashedmoira 👋 Alanah here, stepping in for Alegra. Firstly, welcome to the Seller Community! Sorry to hear that you've run into this issue as well 😔

Yes, let's go ahead and have you try unpublishing and then publishing your site again since @Sam_400º found success with this troubleshooting.

To unpublish your website, go to your Square Online Store Dashboard. From the menu on the left, select Website then Site Preferences. On this page, you'll see the option to unpublish towards the bottom. To publish the sit again, go to Website then Edit Site. In the editor, you'll see the blue button to Publish in the upper right corner.

I hope these steps are able to resolve this issue for you but please let me know how it goes! I'll keep an eye out for your reply 👀