thread Re: Prep Time showing on products, but only offer 'shipping' in Online Store

Prep Time showing on products, but only offer 'shipping'

HandonArt — Sun, 29 May 2022 15:41:56 GMT

I've noticed that I get a 'This item has a prep time of 24 hrs. It may change when your order is available.' message on my products - only recently started appearing.

However I only offer 'shipping' - I don't use the 'Pickup and Delivery' option, I sell artworks/gifts - how can I get rid of this message?

https://handonart.square.site/product/nanjizal-beach-cornwall-original-art/463

Thanks, Diane

Re: Prep Time showing on products, but only offer 'shipping'

signature_home — Tue, 28 Jun 2022 21:40:01 GMT

@tranguyen - do you have any advice on this - I have also noticed this new addition on my website. It seems to be the “Pick Up & Delivery Prep Time” setting on item pages.

Whilst I don’t mind this on my webpage as it informs the customer the expected time it takes to make the personalised items for them before shipment - others may want the option to remove this message? I presume they would just use the “available immediately” option from the drop down?

Re: Prep Time showing on products, but only offer 'shipping'

Breffni — Wed, 29 Jun 2022 08:55:03 GMT

Hi there @HandonArt, so sorry that we missed your post!

I had a look at your site through the link you sent and I don't see the prep time message currently, just shipping information as you mentioned.

Are you still seeing this on your site?

And hi @signature_home, just stepping in for Tra.

I went through a few of your items and didn't see this function either - could you send me a link to where you are seeing it? Thanks a mil.

Re: Prep Time showing on products, but only offer 'shipping'

HandonArt — Fri, 22 Jul 2022 17:37:23 GMT

Hi - apologies for the late response - it's very odd - I've just gone through a few pages and it's disappeared now - perhaps an update has been done? However - I think we're all good now. Thanks.

Re: Prep Time showing on products, but only offer 'shipping'

k_atie — Sat, 23 Jul 2022 10:44:28 GMT

Hey @HandonArt, stepping in for Tra and Alegra here. Glad to hear that the issue has been resolved!

Let us know if you need anything else, happy to be of assistance. 😊