thread Re: Order confirmation/receipt in Online Store

How to add and edit the Square Online order confirmation receipt?

CP6 — Thu, 23 Jun 2022 07:50:55 GMT

hello,

I have just set up my website, with items to be collected after the order. I have done a test purchase and didn't receive an automatic receipt or order confirmation. how do I set this up to go out automatically?

I have been able to send a receipt by going into the order and manually sending but I do not want to do this every time someone places an order.

many thanks of you help.

Kind regards

Clare

[The title of this thread has been edited from the original: Order confirmation/receipt]

Re: Order confirmation/receipt

Breffni — Thu, 23 Jun 2022 07:47:02 GMT

Hi Clare, thanks for your post.

I see this is your first time here on the Seller Community, so welcome 🙂

You'll need to head to:

Square Online Overview > Communications > Email & Text Alerts. You'll need to set up a sender profile.

Select Add Profile to begin creating a Sender Profile.
Select Save when finished.

You can also customise the emails sent to customers from this section within the email previews section.

To do so you would go to the email you would like to edit, for example, Order Confirmation, click the three dots on the right and side and click edit email.

I hope this helps, if there's anything else you need just let me know! @CP6

Re: Order confirmation/receipt

CP6 — Thu, 23 Jun 2022 07:50:29 GMT

Thank you that's great.

I will give it a try.

Clare