thread ecommerce Servers down? in Online Store

ecommerce Servers down?

David1927 — Wed, 13 Jul 2022 15:42:59 GMT

Hi all,

Are severs down 16.34 UK time?

I cannot edit ecommerce items and when viewing my website items are missing or not loading/error pages,

only seems to be affecting online - virtual terminal and POS all working fine.

EDIT - Square have now updated the status to reflect problems Square UK Status (issquareup.com)

Re: ecommerce Servers down?

k_atie — Wed, 13 Jul 2022 15:56:31 GMT

Hey @David1927, thank you for flagging this to us! We have received reports of delays and error messages when trying to load Square Online websites and the Website editor on the Square Online Dashboard. Our team is currently investigating the issue and will hopefully find a fix soon! We thank you for your patience!

Re: ecommerce Servers down?

balefire — Wed, 13 Jul 2022 16:37:04 GMT

Yep, Mine is currently down too. fingers crossed it'll be fixed soon.

Re: ecommerce Servers down?

k_atie — Thu, 14 Jul 2022 08:12:56 GMT

Hey @balefire, we got confirmation last night that this issue was resolved. Are you able to log on and see your website as well as your website editor? If not, let me know! I'd be happy to further look into it.