Store builder hangs on setup

colwell1 — Sat, 08 Apr 2023 10:49:36 GMT

hi guys,

Has anyone experienced any issues with the setup of the online store builder? I have tried on safari, chrome and incognito browsers and each time i just get the loading message saying "we are preparing your site please wait a moment"

I have other square stores that built fine so i dont belive its a user issue.

Cheers

James

Re: Store builder hangs on setup

Breffni — Tue, 11 Apr 2023 10:56:29 GMT

Hi James, welcome to the Seller Community.

Sorry to hear you're running into this, it's not something that comes up often - did you manage to get past it?

We don't have access to your account here on the Community so I can't take a look myself, but if the issue is ongoing I'd suggest giving our support team a call directly, it may be that a step was missed when you were activating your account.

Let me know if there's anything I can do! @colwell1

thread Re: Store builder hangs on setup in Online Store

Store builder hangs on setup

Re: Store builder hangs on setup