Add Item from Library - Missing Items

RideOnRailway — Thu, 20 Jul 2023 17:01:48 GMT

Adding items to a square online store from my library. I've added 5 but have three that do not show - also cannot search for them via keywords or SKU

Re: Add Item from Library - Missing Items

Breffni — Tue, 25 Jul 2023 11:55:18 GMT

Hi @RideOnRailway thanks for your post and apologies for the delayed response.

I have some troubleshooting steps here that should help with this if the issue is ongoing:

From your Square Item Library, check your item variations and be sure there aren’t two or more items with the same name.
If there are (even if these items have different prices or SKUs), differentiate them by adding a ”.” (period), ”-“ (dash), or ”/” (forward slash) at the end of one name.

Doing this will cause items to resync.

There are some additional details in this Square Online item sync article,

Let me know if this manages to resolve the issue.