thread Re: 48 hours - still no SSL in Online Store

48 hours - still no SSL

cymru78 — Fri, 20 Oct 2023 12:24:30 GMT

I changed my DNS settings to my Square website 48 hours ago. That went through straight away as it often does.

However, I am still waiting for the SSL to kick in. I have spoken to 3 different people on the live chat. The first one was very helpful and they even sent me an email this morning to ask if it's working. I replied but haven't heard anything back.

The second person was also helpful.

However, the last person I spoke to couldn't seem to understand my problem and just kept repeating to me that I need to wait 24-48 hours for the site to go live. I already know this. The site went live almost the moment I changed the DNS settings. It's the SSL I am waiting for.

I realise the SSL can sometimes take a bit of time but in my experience, it usually happens just hours after the DNS change.

I have been unpublishing and republishing my website almost every hour today.

I'm new to Square and currently on the free trial for the lowest paid subscription. So far, I think it's great but I can't operate my business without a secure website. Have I made the wrong decision after spending hours populating my website?

flauntitvintage.co.uk

Re: 48 hours - still no SSL

Breffni — Fri, 20 Oct 2023 13:57:45 GMT

Hi @cymru78 - thanks for flagging this.

I understand how important it is to have your website up and running and I apologise for the experience you've had so far.

I had a look at your DNS records here https://who.is/dns/flauntitvintage.co.uk and while your A records are both correctly pointing to Square it looks like you have an AAAA record also.

If your third-party domain’s DNS records include a AAAA record, our service will not recognise it and the domain will not populate your website when it’s searched in a browser. To fix this, remove the AAAA record from your domain’s DNS and allow the changes to propagate (usually within 24–48 hours).

Re: 48 hours - still no SSL

cymru78 — Fri, 20 Oct 2023 14:27:13 GMT

Thank you for your reply.

I have now deleted the AAAA records that were there.

It's a shame that not one of 3 people on the chat realised that this could be causing the issue. Fingers crossed that this is the fix. I'll report back - hopefully within a few hours rather than the maximum!

Re: 48 hours - still no SSL

cymru78 — Fri, 20 Oct 2023 14:37:32 GMT

There we go....just about 10 minutes after the change, my SSL is now working.

Thank you so much. I was losing my mind.

I can't believe that this wasn't noticed sooner.

Re: 48 hours - still no SSL

Breffni — Fri, 20 Oct 2023 14:43:26 GMT

Amazing - yes it looks good to me now too.

I'll definitely pass this feedback on @cymru78 - thanks for bearing with us.