thread Error add to cart - checkout cart empty in Online Store

UK - Cart is empty (after adding an item)

mcgibdesigns — Fri, 03 Nov 2023 17:40:54 GMT

Hi all,

I'm just in the process of setting up my store (in the uk)

I've added some items

as soon as I (or anyone else) adds to cart a message appears to say that the cart is empty.

I've tried it on a mobile device and on a desktop.

Any ideas please

Thanks

Error add to cart - checkout cart empty

Mcgib — Mon, 06 Nov 2023 20:33:22 GMT

I’m new in setting up my page.

when an item is added to the cart it looks like it’s processed but then the shopping cart is still empty.

any tips etc

thanks

Re: UK - Cart is empty (after adding an item)

Breffni — Tue, 07 Nov 2023 10:39:17 GMT

HI @mcgibdesigns - sorry to hear you're running into this.

That does sound strange - can you share a link to your site so that I can try to replicate the issue?

Thanks, I'll keep an eye out for your reply!

Re: UK - Cart is empty (after adding an item)

Mcgib — Tue, 07 Nov 2023 10:45:26 GMT

Sure thanks

http://mcgibdesigns.co.uk/

Re: UK - Cart is empty (after adding an item)

Breffni — Tue, 07 Nov 2023 15:48:11 GMT

Thanks @mcgibdesigns - looking into this now and I will let you know once I have an update.

Re: UK - Cart is empty (after adding an item)

Breffni — Wed, 08 Nov 2023 13:29:09 GMT

Hi @Mcgib thanks for your patience.

It looks like the domain mcgibdesigns.co.uk is not connected to your Square Online site, which is why it's not functioning properly when you try to use it through that link.

The assigned URL for this site is mcgib-designs.square.site. That's why the site functions properly when you go to mcgib-designs.square.site. In order for mcgibdesigns.co.uk, to function properly, you'll need to connect that domain to your Square Online site.

You can find the steps here.

I hope this helps!