Order status incorrect

Aberminirfc — Sun, 19 Nov 2023 14:57:34 GMT

I've incorrectly tagged an order as being collected - had the wrong order open.

I can't seem to undo this error and so now have an order tagged incorrectly.

Anyone know of a way to undo this error?

Thanks

Re: Order status incorrect

Breffni — Tue, 21 Nov 2023 09:56:53 GMT

Hi @Aberminirfc thanks for flagging this.

I believe that once you mark the order as completed/picked up it's listed as a completed transaction and therefore cannot be reverted unless you refund it.

In this case, you may need to ask the customer to process the transaction again and refund the original - or just keep a manual record of this one until it is collected.

Apologies that I can't help more with this - let me know if you have any questions.

thread Order status incorrect in Online Store

Order status incorrect

Re: Order status incorrect