thread Re: How to cancel an online order and issue store credit, NOT a refund? in Online Store

How to cancel an online order and issue store credit, NOT a refund?

comolaflor33195 — Thu, 23 Jan 2025 14:56:41 GMT

I’m trying to figure out how to cancel an online order and issue store credit (like a gift card) instead of refunding the customer. This seems like a common practice, so I must be missing something, but I can’t seem to figure it out. Any help would be greatly appreciated—thank you!

Re: How to cancel an online order and issue store credit, NOT a refund?

_Violet — Tue, 28 Jan 2025 22:20:55 GMT

Hi @comolaflor33195 - I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

Now as for your question regarding canceling Online Orders without refunding, once the item(s) in the order are canceled, you can choose to either "Skip Refund" or "Continue to refund". You can review the steps to cancel Online Orders here in our Support Center. I don't believe it's possible to issue a "store credit" instead of a refund when cancelling items/orders, but you could send an egift card to the customer in the amount of the credit you'd like to issue them.

I hope this information is helpful, but please do let me know if you have any additional questions.

Re: How to cancel an online order and issue store credit, NOT a refund?

comolaflor33195 — Thu, 08 May 2025 17:15:43 GMT

Hi Violet, thanks for your response! Sending a gift card for the amount paid wouldn't work as the order would still show up in our system. As far as I can tell, the only way to cancel an order involves automatically issuing a refund. I need to be able to cancel the order, but issue store credit instead of a standard refund. Is there a way to accomplish this? Thanks for your time!