https://community.squareup.com/t5/Online-Store/Website-checkout-error/m-p/696799#M31619 <P>Customers get to payment page and it won't load or go through please help <A href="http://www.wbfloraldesign.co.uk" target="_blank">www.wbfloraldesign.co.uk</A> I've attached an email from customer&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20231130_085207_Outlook.jpg" style="width: 904px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/40930i1C9F0F48438CBFCC/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20231130_085207_Outlook.jpg" alt="Screenshot_20231130_085207_Outlook.jpg" /></span></P><P> </P> Thu, 30 Nov 2023 08:52:41 GMT Wildbotanicals 2023-11-30T08:52:41Z https://community.squareup.com/t5/Online-Store/Website-checkout-error/m-p/696799#M31619 <P>Customers get to payment page and it won't load or go through please help <A href="http://www.wbfloraldesign.co.uk" target="_blank">www.wbfloraldesign.co.uk</A> I've attached an email from customer&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20231130_085207_Outlook.jpg" style="width: 904px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/40930i1C9F0F48438CBFCC/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20231130_085207_Outlook.jpg" alt="Screenshot_20231130_085207_Outlook.jpg" /></span></P><P> </P> Thu, 30 Nov 2023 08:52:41 GMT https://community.squareup.com/t5/Online-Store/Website-checkout-error/m-p/696799#M31619 Wildbotanicals 2023-11-30T08:52:41Z https://community.squareup.com/t5/Online-Store/Website-checkout-error/m-p/696808#M31620 <P>Seems to be working for me.<BR />Maybe ask your customer to clear their cache &amp; cookies?<BR /><BR /></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-11-30 11.52.10.png" style="width: 999px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/40931iD749163592321613/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2023-11-30 11.52.10.png" alt="Screenshot 2023-11-30 11.52.10.png" /></span></P> Thu, 30 Nov 2023 11:53:16 GMT https://community.squareup.com/t5/Online-Store/Website-checkout-error/m-p/696808#M31620 cymru78 2023-11-30T11:53:16Z https://community.squareup.com/t5/Online-Store/Website-checkout-error/m-p/696810#M31621 <P style="margin: 0;">Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/366526">@Wildbotanicals</a> sorry to see this message from your customer.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">I tested just like <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/633970">@cymru78</a>&nbsp;<A id="link_3ef39584471956" href="https://www.sellercommunity.com/t5/user/viewprofilepage/user-id/633970" target="_blank" rel="noopener" aria-label="View Profile of cymru78"></A> and I also was able to navigate the site and proceed to checkout without any issues.</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-11-30 at 12.53.39.png" style="width: 999px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/40932i59976522F311A37B/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2023-11-30 at 12.53.39.png" alt="Screenshot 2023-11-30 at 12.53.39.png" /></span>&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">I would also recommend having your customer check their cookies and try again on a different device if possible.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">Do you know which specific order form they are referring to? Happy to test if you have it!&nbsp;</P> Thu, 30 Nov 2023 12:56:27 GMT https://community.squareup.com/t5/Online-Store/Website-checkout-error/m-p/696810#M31621 Breffni 2023-11-30T12:56:27Z