thread Free shipping rate not recognised with set order value. in Online Store

Free shipping rate not recognised with set order value.

Mans_Head — Wed, 03 Jan 2024 15:42:20 GMT

There doesn't appear to be a way to set a free shipping profile based on order value, despite the options picked. I have set a shipping profile for free postage for orders of £50 or more.

If I check out with one item in my basket at £18 I'll be charged postage. If I put 3 of the same items in my basket at £18 each, totalling £54, I'm still charged the same postage as if it was under £50, but it should be free.

Am I doing anything wrong?

Re: Free shipping rate not recognised with set order value.

Breffni — Thu, 04 Jan 2024 08:11:26 GMT

Hi there @Mans_Head, thanks for flagging this and welcome!

It doesn't sound like you are doing anything wrong. If the setting is set to: Default (all items) and then the rate is applied there shouldn't be any issues.

Can you share a link to your site here and I'll take a closer look?

Re: Free shipping rate not recognised with set order value.

Mans_Head — Thu, 04 Jan 2024 11:13:42 GMT

Thanks for responding. It could be me?!

All of my items are in a custom shipping profiles, depending on size and weight. There doesn't seem to be a way of creating a shipping profile that will override the others if total order value is £50 or more. I've migrated from Shopify and now I'm not sure I've made the right move. 😕

There doesn't seem much in the way of customisation with the website.

Re: Free shipping rate not recognised with set order value.

Breffni — Thu, 04 Jan 2024 14:27:00 GMT

I appreciate your feedback @Mans_Head, It's essential to ensure that your shipping settings meet business requirements

A custom delivery profile lets you set up unique delivery rates and regions for specific items. Creating a custom delivery profile for these items lets you exclude any restricted regions. They also work with your default delivery profile to allow more flexibility in how you deliver your items.

I believe there shouldn't be an override here but again would likely need to see the settings to confirm.

To better assist you, could you provide more details or share a link to your site? This way, I can take a closer look - or you can contact our support team by phone, so they can take a look in real time.

We're here to help you through the transition as much as we can!