thread Re: Edit website - Not Saving fail to load in Online Store

Edit website - Not Saving fail to load

Ash176 — Thu, 04 Jan 2024 10:31:11 GMT

Hi,

I am editing my website and when I amend any info on individual item pages it fails to autosave and asks me to reload the page.

Has anyone else had issues with this?

Thanks.

Ash

Re: Edit website - Not Saving fail to load

Breffni — Thu, 04 Jan 2024 12:50:39 GMT

Hi Ash! Sorry to hear you're having some trouble.

I found a ticket that sounds like an issue similar to yours but to confirm can you please share a link to your website and an image of the error message? If it seems related I can share this with our engineers who are investigating.

Thanks @Ash176

Re: Edit website - Not Saving fail to load

Ash176 — Thu, 04 Jan 2024 17:56:19 GMT

Hi @Breffni

thank you for your reply.

I can't send a link because its when i edit my website.

When i try and removed a embedded code from a product page when the autosave function takes place before I publish my website the autosave is erroring and asking me to reload the page.

It is only having this issue on individual product pages as when i update the home page the autosave function works.

Thanks,

Ash

Re: Edit website - Not Saving fail to load

Breffni — Fri, 05 Jan 2024 12:28:52 GMT

Thank you for the details @Ash176 - I've raised this with the Square Online team now, I'll let you know what they come back to me with.

Re: Edit website - Not Saving fail to load

Breffni — Fri, 05 Jan 2024 15:58:48 GMT

@Ash176 can you try deleting the code within the embed code section, then deleting the section itself? Let me know if that works.

If it doesn't, could you share one of the specific product pages? This one will need it's investigation as it's slightly different to the one I found yesterday.