thread Re: unsafe content in Online Store

unsafe content

David1927 — Mon, 25 Mar 2024 14:11:11 GMT

Hi all,

Currently getting unsafe content notifications when trying to view orders,

https://squareup.com/dashboard/orders/overview

and

https://square.online/app/home/users

anyone else having this?

Re: unsafe content

Sineaid — Mon, 25 Mar 2024 16:15:37 GMT

Thanks for reaching out about this @David1927

Just to clarify, the error notification you’re seeing originates from your browser rather than from your Dashboard itself?

If so, have you tried any browser troubleshooting, and are you seeing the same notification when you switch to a different browser or device?

If this is ongoing and you’re not able to resolve it with troubleshooting, would you mind sharing some screenshots, and let me know which devices and browsers you’re seeing the notification on?

Re: unsafe content

David1927 — Mon, 25 Mar 2024 17:39:42 GMT

Hi @Sineaid

Thanks for the response.

Fine in Firefox and Chrome, but getting the error in Edge -

Potentially unsafe content

Hosted by https://squareup.com/

Microsoft Defender SmartScreen has detected unsafe content on this site. This content might contain threats to your computer, your personal data, or your financial info. If you view unsafe content, malicious software might be installed on your computer.

Edge is up to date and not running any extensions

Re: unsafe content

David1927 — Mon, 25 Mar 2024 19:50:38 GMT

Just to update,

Have now tried on multiple devices. Same result when using Edge.

Re: unsafe content

Breffni — Tue, 26 Mar 2024 11:50:06 GMT

Hi @David1927, just taking over for Sineaid.

Thanks for double-checking that. I flagged this case with our advanced support team who tested this out.

This error message could not be replicated on Edge when not subscribed to Windows Defender SmartScreen. They believe this is likely an antivirus policy being overly restrictive and not something to be concerned about.

But we do always suggest using a supported browser like Chrome when possible.

I hope this helps!

Re: unsafe content

David1927 — Tue, 26 Mar 2024 11:52:22 GMT

Thanks @Breffni

I tested myself just now and it seems to have resolved. thanks for the advice Re Chrome