thread Re: Customer Accounts Just Launched - It's broken? in Online Store

Customer Accounts Just Launched - It's broken?

Sam_400º — Thu, 09 May 2024 09:43:42 GMT

When I logged in this morning I got a notification that Customer Accounts are now available for the UK.

Got mine turned on, but trying to test and sign up with my own mobile number I'm not getting any SMS to be able to continue.

I've turned it off again as it looks bad for it not working. Is it just me or is this the same for anyone else?

Re: Customer Accounts Just Launched - It's broken?

Breffni — Thu, 09 May 2024 09:57:58 GMT

Hi @Sam_400º 👋

Hmm, thanks for flagging.

I just tested, and I did get the verification code, and I was able to log in, however, I'm testing with an Irish phone number but it is a UK Square account.

Can you try again in a few minutes? I'll keep looking in the meantime and try to find a UK number to test with.

Re: Customer Accounts Just Launched - It's broken?

Sam_400º — Thu, 09 May 2024 10:33:25 GMT

Hmmmm @Breffni

Just tried again and nothing with my personal number on Vodafone - it just doesn't come through. Tried with my business number on EE and that worked fine!

Business number is already signed up to square pay, where as I don't think my personal one is - no idea if that's going to make a difference?

Re: Customer Accounts Just Launched - It's broken?

Sam_400º — Thu, 09 May 2024 10:54:59 GMT

@Breffni - I've narrowed it down!

Personal number - the one that wasn't working.

I tried dropping the first '0' and it worked. (had entered the full number with the business number and that worked).

So tested again - it's when it auto fills the number for me!

Workflow that works:
manually enter number.
Hit next.

Workflow that doesn't work:
enter first number and select the auto contact fill (Mac OS and iOS tested)

don't have to hit next it automatically moves to the next page. No pause.

Re: Customer Accounts Just Launched - It's broken?

Breffni — Thu, 09 May 2024 12:05:06 GMT

Thank you for testing! Mine worked with the prefix and the 0, but that might be due to different locales.

I share this with the team that launched this feature but also keep an eye out for any other sellers that run into the same thing, thank you!

Re: Customer Accounts Just Launched - It's broken?

Sam_400º — Thu, 09 May 2024 14:54:35 GMT

@Breffni - mine also worked with/out the initial 0.

It’s when apple device auto fills the contact number and it advances that it seems to be an issue.

Re: Customer Accounts Just Launched - It's broken?

Breffni — Thu, 09 May 2024 15:45:01 GMT

Thanks @Sam_400º - I have flagged this now, so I'll let you know when I hear back 👀

Re: Customer Accounts Just Launched - It's broken?

doc_choc — Tue, 14 May 2024 12:02:46 GMT

@Sam_400º I managed to get it to work but the text took way too long to arrive, so much so it wasn't until the next day that it arrived.