Products not updating online from item library

LittleBow1 — Thu, 11 Jul 2024 19:40:18 GMT

Is anyone else having an issue with new items and edited items not updating on their square website but showing as updated on their pos library?

Re: Products not updating online from item library

Breffni — Fri, 12 Jul 2024 12:52:59 GMT

Hi @LittleBow1 👋 thanks for flagging this.

How many items have you noticed this happens with and how long has it been ongoing?

Sometimes, we need to make a small edit on the online dashboard to trigger the sync.

In this case, I would recommend testing with an item that hasn't been updated:

Go to your Square Online Overview > Site Items > Select the Item > Make a small edit (add a full stop or comma, etc) > Save changes

Then head to your Site Editor > Publish site.

This should trigger the changes on the live site - let me know if you have a chance to test it.