thread Items Listed on my website but not in the item list in Online Store

Items Listed on my website but not in the item list

GRS20 — Tue, 15 Oct 2024 21:07:14 GMT

Hello

I have a website with a shop all list that appears to be listing items that I cannot find anywhere else. They arent in specific categories and when I click on the item I get a 404 error.

I cant seem to find these anywhere in my website definitions though?

Any ideas how I can find them?

Thanks....

Re: Items Listed on my website but not in the item list

Breffni — Wed, 16 Oct 2024 10:31:05 GMT

Hi @GRS20 👋 thanks for flagging this - I'd be happy to help.

Can you share a link to your site here and an example of some items that should not be visible on your site?

As an initial step, can you please unpublish and republish your site - you can find the steps here.

It might be necessary to reindex your site, which I can coordinate with the Square Online team. However, please try the steps above first and confirm which items should be visible

Re: Items Listed on my website but not in the item list

GRS20 — Wed, 16 Oct 2024 13:08:15 GMT

Hi,

Thanks for your reply.

I have tried the unpublish and publish option but the items still appear.

The items are all listed as out of stock and are on this page - https://brandysbespokevinyl.square.site/s/shop

When I click on the items I get a 404 page error so they dont exist or are hidden somewhere. However I cant find them in my item library.

Thanks

Gary

Re: Items Listed on my website but not in the item list

Breffni — Fri, 18 Oct 2024 12:33:47 GMT

Hi Gary - it looks like all items on your Shop All are working as intended now.

Let me know if it's any different on your end. @GRS20

Re: Items Listed on my website but not in the item list

GRS20 — Sat, 19 Oct 2024 13:30:18 GMT

Hi,

The shop all link is still showing the items that arent in my item library as being out of stock items.

I have tried an unpublish/publish again and its made no difference. Tried mobile access and clearing all the history etc from google and they still appear.

Thanks

Gary

Re: Items Listed on my website but not in the item list

GRS20 — Sat, 19 Oct 2024 13:31:46 GMT

All of the these items appear in the Shop All link but none of them are in my item library so I am confused where it is getting them from?

Re: Items Listed on my website but not in the item list

Breffni — Thu, 24 Oct 2024 12:20:27 GMT

Sorry I missed this @GRS20 !

I see them now - thanks for the screenshot.

I'm going to work on getting this resolved with the Square Online team now.

Re: Items Listed on my website but not in the item list

GRS20 — Fri, 25 Oct 2024 13:34:03 GMT

Hello

From what I can see the rogue items seem to have disappeared from the Shop All list now.

Thanks very much for helping to get this resolved 👍

Re: Items Listed on my website but not in the item list

Breffni — Fri, 25 Oct 2024 13:40:30 GMT

Yes - I was on my way to update you @GRS20 The Square Online team re-indexed your site which resolved the issue.

No problem 🙂