Delayed transactions

Nomad_Leam — Fri, 14 Mar 2025 20:54:36 GMT

We are having a lot of issues right now with transaction being delayed ( grey or red clock dial next to transactions).

Have someone experienced this issue in the past and is it going to be fixed anytime soon? Many Thanks.

Re: Delayed transactions

Sineaid — Mon, 17 Mar 2025 11:57:13 GMT

Thanks for reaching out to the Community for support with this - Welcome!

There are a number of factors that could cause delays in processing transactions, ordinarily they are environmental, rather than account related.

If you haven't already, and you're using an iOS or Android device, I'd suggest checking that both your device software and the Square App are fully up to date.

If you're using Square Hardware:

Make sure your Square Terminal/Register has the latest software. Tap ≡More > Settings > Hardware. Tap General > About Terminal/Register > Software Update or Install Now.
– Software updates typically take around 20 minutes to complete but may take up to 1 hour.
– Square Terminal/Register updates automatically overnight as long as it is powered on and plugged in.
Make sure your device’s date and time are accurate. If they are wrong, please update them via the Settings section. Select ≡More > Hardware > General > Date and Time and adjust accordingly.
Ensure that your Square Terminal/Register is connected to a strong Wi-Fi or ethernet connection.
- We recommend 25 mbps network speed for optimal performance.
  – You can run a speed test via a browser window on another device connected to the same network to confirm you have a strong network connection. If you have five mbps or lower, please contact your Internet Service Provider for further troubleshooting assistance.

If you're still having trouble after following the advice above, could you let me know the following:

iOS/Android device make and model, or Square hardware being used
Software version installed
Point of Sale installed (Restaurants / Retail / Standard POS etc)
Speed test results
Approximate length of delay and when the issues appears to have started

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