thread Item is showing as Unavailable in Online Store

Item is showing as Unavailable

mamaray — Tue, 28 Jan 2025 22:08:31 GMT

My customers are getting an "Unfortunately the item requested is no longer available" message when trying to purchase an item that IS available. I can't find where the error is. I have sold some of these already. I have added to the inventory. There must be a setting somewhere that I am missing. Please help! The item is the PM class welcome sign. you can see in the picture below that there is inventory available to sell.

there is stock

this is the message they are gettingso you can see the title of the item

Re: why are my customers being told the item is unavailable?

Donnie-M — Tue, 28 Jan 2025 16:44:35 GMT

@mamaray make sure you scroll down on the item and it should be "visible". Then check and make sure your categories aren't time limited or you have it set for preorders. I would check those first.

Re: why are my customers being told the item is unavailable?

Ellie_ — Tue, 28 Jan 2025 22:07:35 GMT

Hi there, @mamaray!

I agree with what @Donnie-M has suggested, about first checking the visibility of the item. Another thing that I recommend checking is the fulfillment setting of the item. If the item is not properly set up, this can cause issues with checking out. You can find out more about those settings, here. If both of those items are still set up, please let us know, and provide the link to your site, when you have a moment.

Also, I see that this is your first post, so I just wanted to say welcome to the Square Community! We are happy to have you here. While you are here, we recommend checking out our Orientation & Etiquette.