thread Re: Massive white space on category or listings pages in Online Store

Massive white space on category or listings pages

Hadieda — Thu, 15 May 2025 11:11:13 GMT

I am having a big issue and support has not yet been able to solve it.

When clicking on a category page and looking at my item lists I get random adjustments in the amount of space between the header and the listings/content on page. This is EXTREME in some cases specially on Chrome based browsers.

This problem is across screen resolutions (almost like the content is anchored to the footer and not the header) and across browsers. Tested this on multiple machines as well...

All Items

Sewing Courses

Extreme - Clay Classes

Anyone else had this issue and solved it?

Link to explanation video with example -https://share.vidyard.com/watch/mXUdzWWQy4MiMManNVecbd

Re: Massive white space on category or listings pages

Summer2024 — Thu, 15 May 2025 18:28:18 GMT

Hi, @Hadieda !

Does this happen on all pages or only specific category pages?
When did you first notice this issue? (Was it after any recent changes or has it always been this way?)

Here are some temporary workarounds to try -

Clear Site Cache:
- Try viewing the site in an incognito/private window
- Clear your browser cache specifically for your Square site
Theme Check:
- If possible, temporarily switch to a different theme to see if the issue persists
- This would help identify if it's theme-specific or a broader platform issue

Let me know if these help.

Re: Massive white space on category or listings pages

Hadieda — Fri, 16 May 2025 15:00:53 GMT

Hello Summer.

1. Different browsers, etc etc. so its not a cache issue at all.
2. Theme as in SITE STYLE?