thread Re: Website not showing field for coupon codes in Online Store

Website not showing field for coupon codes

innoScent — Thu, 12 Jun 2025 17:11:01 GMT

I have given family members a coupon code to use to get a 15% discount when they purchase online. However, someone tried to buy something from my website on her phone today and the "Add gift card field" did not accept the coupon code.

I've noticed that when I access my website from my phone the field simply says "Add gift card" however, if I access the website from my laptop the field says "Add coupon or gift card" - and on the website the coupon code works.

Why would this be happening? Does the phone app version of the website really have less functionality that the laptop version?

TIA for any light you can shed on this.

Re: Website not showing field for coupon codes

Twiggy — Mon, 16 Jun 2025 17:18:45 GMT

I’d love to help here but if you share the coupon code and your website everyone will see it - Have you thought about setting up a new coupon code to see if that sorts the issue - Lots happened when (weebly/ web coupons Vouchers etc) and gift cards all moved to the same area of the Square Brwoser Dashboard - away from the (weebly part of Square) If you get my gist.

Re: Website not showing field for coupon codes

innoScent — Tue, 17 Jun 2025 06:00:14 GMT

Thank you for taking the time to respond. 😊
I discovered the problem. I already had a discount automatically associated with this particular product, and the software doesn’t allow for two discounts/coupons for one product. So the coupon code field doesn’t appear.
A bit frustrating as I’ll have to find a workaround but at least I understand the problem. 👍🏼

Re: Website not showing field for coupon codes

Twiggy — Tue, 17 Jun 2025 06:11:48 GMT

A work around could be that you set up a payment link for that item and get family to message you when they want to buy that particular product - you add the discount - then send the link. That assuming you don’t have offers on offers. It’s all set up to stop abuse and fraud so you don’t up with a dispute - like when you watch a TV show where someone uses coupons and vouchers and they get the product for practically nothing. Glad you found the glitch.

Re: Website not showing field for coupon codes

Ellie_ — Tue, 17 Jun 2025 17:31:02 GMT

Hi there, @innoScent,

We appreciate your patience on this, and we are happy to hear you got this figured out. Also wanted to step in and say thank you to @Twiggy for providing helpful workarounds! If there is anything else you need assistance with, please let us know.