Stock not updating online

mindfulliving — Thu, 19 Jun 2025 13:37:08 GMT

I am having this issue too right now- I've added stock and still showing as not available so people are unable to buy.

Re: Stock not updating online

Sammie_C — Tue, 17 Jun 2025 18:47:14 GMT

Thank you for reaching out, @mindfulliving!

When you have a moment, could you please try these few troubleshooting steps, please?:

1) Go to Account & Settings > My Business > Locations. Is the location type Mobile?

If so, change it to Physical.

2) From Account & Settings > My Business > Locations, does every location have business hours, an email, and a phone number?

If not, please complete all fields with valid info.

3) From Account & Settings > My Business > Locations, copy each location address into this Address Validation Tool.

4) Go to Online > Settings > General. Is the Store Information completely filled in?

If not, please complete all fields with valid info.

5) Go to Items > Item Library. Are there two or more items with the same name?

If so, delete or rename all duplicate items.

6) Go to Items > Categories. Are there two or more items with the same name?

If so, delete or rename all duplicate items.

Typically when these steps are all double-checked, syncing issues are usually resolved. If not though, please let me know and I can escalate this for you.

thread Re: Stock not updating online in Online Store

Stock not updating online

Re: Stock not updating online