thread Re: Loyalty Points Balance in Online Store

Loyalty Points Balance for Square Online purchases

Creagle — Wed, 02 Jul 2025 22:54:31 GMT

We run our restaurant online ordering through Square. Is there a way for customers to see their loyalty account points balances? We get multiple customers weekly asking for this information and not only is it a waste of our time checking and telling customers but it's also bad for the customers being unable to track, a lot of customers are confused if their account is setup correctly and accruing points since they cannot see therefore defeating the whole objective of a loyalty programme which is to encourage more regular larger orders to accumulate points.

Given there is a "Your Account" page with order history etc it would make sense to display point balance and when points were earned and spent here.

Re: Loyalty Points Balance

MayaP — Wed, 02 Jul 2025 22:53:51 GMT

Hello @Creagle – Thank you for reaching out and sharing your feedback about viewing Loyalty account points. I understand the frustration.

Customers can view their points through the Loyalty Status Page by clicking the link included in their receipt.

The seller-specific link is available on the Dashboard under Loyalty > Marketing > Other. I will also tag some Super Sellers who can share their insights. @artizansty @signature_home @namastewatford.

I hope this helps. Let me know if I can assist with anything else.

Re: Loyalty Points Balance for Square Online purchases

doc_choc — Thu, 10 Jul 2025 08:18:23 GMT

Hi @Creagle if you are using a Square Register the customer can view their points and available rewards on the CFD once they are added/signed in to the transaction. The Register may be worth a look at if you are doing a lot of customer interactions at the counter. The CFD provides a nice visual display where they can see more information on their loyalty account.