thread Re: Text messages not using local date format in Online Store

Text messages not using local date format

Smithward — Tue, 14 Jul 2020 11:06:46 GMT

Text messages are using the US format for dates mm/dd/yyyy.

This should respect the local format, i.e. we're in Melbourne Australia so date format should be dd/mm/yyyy

Re: Text messages not using local date format

Seamus — Wed, 15 Jul 2020 00:06:16 GMT

Thanks for reaching out.

Are you able to send me a PM with some screenshots and details about which notification SMSes are impacted? I'll pass this info on to our support team to investigate further!

Re: Text messages not using local date format

Remi — Wed, 15 Jul 2020 23:10:23 GMT

Pretty sure this has been raised and acknowledged before (a month ago) ...
Was it resolved? Otherwise I'm tipping it's the same text message, as there aren't many texts that get sent via the system ... right?
https://www.sellercommunity.com/t5/Square-Online-Store-Discussion/Text-message-for-pickups-quot-You-order-will-be-ready-on-mm-dd/m-p/181388#M102

Re: Text messages not using local date format

Seamus — Thu, 16 Jul 2020 00:13:31 GMT

Hey @Smithward and @Remi,

I did some investigating and it looks like the issue has been resolved for new accounts, and it's due to be fixed for existing accounts soon. I'm following the open ticket we have for this and will provide further updates as to the fix for existing accounts as soon as I hear more!

Re: Text messages not using local date format

Remi — Tue, 21 Jul 2020 08:05:21 GMT

So ... given it's been a week. How's the 'active' ticket going?

Out of interest, why are new accounts treated differently to existing? And what else are new accounts getting that old aren't ... and vice versa?
I'm sure a lot of users will appreciate the transparency.

Re: Text messages not using local date format

Seamus — Wed, 22 Jul 2020 00:34:17 GMT

Hey @Remi,

I've received no updates on this issue so far this week, as always I'll be sure to update our Sellers here when I have more information!

From what I understand, from an engineering standpoint making the change was fairly simple for new accounts, whereas making the adjustment on existing accounts requires significantly more development work.

Re: Text messages not using local date format

Smithward — Sun, 02 Aug 2020 04:38:30 GMT

Thanks, I've PM'd a screenshot.

edit: sorry, just saw the later replies. Will wait for it to roll out.

Re: Text messages not using local date format

Seamus — Mon, 03 Aug 2020 05:23:10 GMT

Thanks @Smithward,

I've replied to your PM, for general visibility we have a bug report for this issue and are working towards a resolution.

I'd encourage any impacted merchants to PM me a screenshot of the issue if it is still occurring as of today, and I can follow it up further with our engineering team.