thread Re: Web Traffic Stats not showing? in Online Store

Web Traffic Stats not showing?

jssportprints — Sun, 02 Aug 2020 05:34:26 GMT

Hi all, i published a day ago and i know people have visited my site via instagram paid promos and just friends in general. but all my stats show 0, why is this? its fairly significant if i cant track my insights.

Thanks in advance

Re: Web Traffic Stats not showing?

Seamus — Mon, 03 Aug 2020 04:20:43 GMT

Hey @jssportprints,

Thanks for getting in touch and sorry to hear you're having trouble with your ecommerce insights!

What plan are you currently subscribed to? Presently insights are available on the Performance and Premium plans. If you're definitely subscribed to one of these, it's possible the stats took a little while to populate - are you still seeing 0 visits to your store?

insights not working

paintedspring — Fri, 21 Aug 2020 15:59:47 GMT

I recently built my website and have been looking at the site visits. I just started an online show 2 days ago so I know there has been traffic to my website because I've had sales. When I look at insights for "today", everything shows up as zero. So I figured maybe it doesn't update until midnight. Nope, yesterday's stats when I enter the custom date, are still showing up as all 0's. Anyone have insight into "insights" at all? There are numbers when I look at a 7 day or 30 day report.

Re: insights not working

JustinC — Sat, 22 Aug 2020 23:33:41 GMT

@paintedspring - Sorry if we caught this post late. Are you insights populating now or are you still seeing 0?

Re: Web Traffic Stats not showing?

Lick_nd_Stick — Sat, 15 May 2021 20:02:53 GMT

I launched my site today and I am not seeing any insights. I know people have visited the site. I have visited my site and that doesn’t show up either. I have a Performance sight. Am I doing something wrong?

Re: Web Traffic Stats not showing?

Arie — Mon, 17 May 2021 06:11:30 GMT

Hi @Lick_nd_Stick,

Thanks for reaching out! Welcome to our community 👋

It looks like we might have to take a look into your account to troubleshoot this issue. Unfortunately, we're not able look into accounts via our community forum. Please log into your Square account, and then head here to reach out to support by phone or email.

Re: Web Traffic Stats not showing?

olliepri — Sun, 26 Sep 2021 02:32:14 GMT

I am having the same problem and have updated browser and cleared cookies, we are on Performance so it should work. But hey, its Sunday so no support today

Re: Web Traffic Stats not showing?

Arie — Sun, 26 Sep 2021 05:52:08 GMT

Hey @olliepri,

Thanks for writing in and sorry to hear about the trouble here! Support will be available to look into this further with you tomorrow. Please reach out on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or feel free to send support an email here.

Re: Web Traffic Stats not showing?

DGSC — Wed, 29 Sep 2021 07:40:17 GMT

Yep, I'm having a similar issue (on Professional Plan, new user). For me there's seemingly a 24 hour lag in all the Site Traffic and Site Activity reports. There was also a discrepancy between the numbers displayed in the Overview tab vs the numbers in the Reports tab.

I need to be able to trust the site traffic/activity numbers, and as part of that, I need to know how they are calculated. Currently I don't trust these numbers and it is not transparent...

Re: Web Traffic Stats not showing?

Seamus — Thu, 30 Sep 2021 04:43:45 GMT

Hey @DGSC,

Thanks for the feedback and sorry to hear you're having trouble with these reports.

You might be able to get more insight into what's happening here by getting in touch with support - they'll be able to take a look into the account and at your reports, and potentially offer any solutions or explanations for what you're seeing.

Give us a call on 1800 760 137, Mon-Fri, 9am-5pm AEST!

Do please let us know if this is something that's able to be solved or cleared up!

Re: Web Traffic Stats not showing?

DGSC — Thu, 30 Sep 2021 04:47:27 GMT

Thanks Seamus. Square gave me a call and said that there is a 24 - 48 hour lag on the site traffic numbers and that I may wish to link with Google Analytics. I'm happy with the lag, I just needed the confirmation that it was not a bug.

Cheers!

DGSC

Re: Web Traffic Stats not showing?

Seamus — Thu, 30 Sep 2021 05:57:42 GMT

Thanks for checking back in @DGSC!

Re: Web Traffic Stats not showing?

olliepri — Sat, 02 Oct 2021 05:37:18 GMT

Mine eventually populated about 36 hours later

Re: Web Traffic Stats not showing?

Arie — Sat, 02 Oct 2021 23:14:03 GMT

Glad to hear they populated, @olliepri 🙂 Please let us know if you have any further questions, or issued, we're happy to help!