thread Re: DNS verification issue in Online Store

Online Store domain issues - SSL time frames and troubleshooting DNS settings

Bekh — Mon, 14 Sep 2020 05:37:05 GMT

hi, I recently changed my domain name using crazy domains. I have the i.p pointed to the right address (i think) but am getting a not taking payments message on my site and it also shows as not secure (since I've changed). Does it take a few days for ssl cert to be activated (im to weebly will do this as they don't accept third party ssl certs)??

Custom Domain SSL with and without 'www'

PeterW — Fri, 22 May 2020 03:25:25 GMT

How do I configure my online store to accept both the www and non www version of the domain without showing SSL error?

Re: Custom Domain SSL with and without 'www'

Seamus — Fri, 22 May 2020 05:46:09 GMT

Hey @PeterW,

Did you recently make any changes to the DNS settings? These can take 24-48 hours to propagate. Also, is the domain hosted by Square Online Store (via Weebly) or is it hosted somewhere else and pointed at your Online Store?

I'll be the first to admit that I'm not the expert on this one - I'd also reach out to Weebly Support, who make and provide technical support for Square Online Store. If you're logged into your Square Online Store account, click here and follow the contact flow to ledge a support ticket.

If you can let me know about the two above questions though I'll do my best to get an answer for you!

Re: Custom Domain SSL with and without 'www'

PeterW — Fri, 22 May 2020 06:19:46 GMT

No, we haven't made any changes since the initial setup. The non 'www' version works fine, it's only users accessing it via the 'www' URL are seeing an SSL error.

Re: Custom Domain SSL with and without 'www'

Seamus — Fri, 22 May 2020 06:31:17 GMT

Hey @PeterW,

I think you're going to be able to get better help from Weebly here - they'll be able to look into your domain and DNS settings and advise accordingly!

Re: Custom Domain SSL with and without 'www'

PeterW — Sat, 23 May 2020 00:03:00 GMT

I cant get to the Weebly community anymore as it just keeps bouncing me back to this forum now.

Re: Ssl enabled?

Seamus — Mon, 10 Aug 2020 05:33:43 GMT

Hey @Bekh,

Yes, it can take 1-2 business days to process the SSL certificate. As long as you've followed the steps as per here and here you should be good to go, it may take a couple of days for the certificate to configure.

Let us know if nothing has changed within the next couple of business days and our support team can check into it further!

Publish website

Rusticnsoul — Sat, 15 Aug 2020 06:20:20 GMT

Hello,

I have finished my website and pressed publish, I can see the website on line, but it's saying it's not secure and not accepting payments? Been over 24hours now and I want to start trading.

Any suggestions please????

Re: Publish website

Seamus — Mon, 17 Aug 2020 01:56:03 GMT

Hey @Rusticnsoul,

Thanks for reaching out.

I've moved your message to this thread, that covers the same issue and offers some further advice. SSL certificates can take 1-2 business days to finalise - are you still seeing the issue at the moment?

Published site however it comes up as "Not Secure"

fandrews — Mon, 17 Aug 2020 05:23:55 GMT

After spending a number of days designing my website and online store in Square Online, I finally published my site and linked it to my domain name only to have a message come up saying that my website is "Not Secure".

After a bit of research the reason it appears as not secure is because I need an SSL certificate which according to Square would automatically be applied to my site however obviously this has not occurred.

Just wondering if anyone else has had the same issue and if so how was it resolved. I am still waiting to hear back from the Square Online support team after a couple of days since I raised it.

It is getting really frustrating as I fear people will not visit my site due to it appearing as unsecured.

Anyone's advice on how to fix this issue is greatly appreciated.

Re: Published site however it comes up as "Not Secure"

Seamus — Mon, 17 Aug 2020 06:33:15 GMT

Hey @fandrews,

I've moved your message to this thread as it should have the answer you're looking for here, however please let me know if this does not appear to be the issue!

Do you remember when you started the process of pointing the domain to Square Online?

Re: Published site however it comes up as "Not Secure"

fandrews — Mon, 17 Aug 2020 06:48:01 GMT

@Seamus Published the site on Friday.

Re: Published site however it comes up as "Not Secure"

Seamus — Mon, 17 Aug 2020 07:01:08 GMT

@fandrews Hmmm, this could be impacted by it being done over a weekend - I'd wait another day and/or to hear back from support, the vast majority of the time the SSL issue resolved itself in a few days.

The message about not being able to take payments is not necessarily related to this though - if you're still seeing this message tomorrow morning I'd give our Australian support team a call on 1800 760 137 to look a little further into this.

Re: Publish website

fandrews — Tue, 18 Aug 2020 06:02:19 GMT

@Rusticnsoul I had the same issue and what resolved it is was adding an A-record for the root domain. You would need to add the A-record through your domain provider. So the same place that the www record was added, you should have an option to add a record for the root domain (sometimes it will be * or @ ). This needs to be pointed to the same IP address as the first A-record.

Once you have done that you need to republish your site. Hopefully it works for you. Let me know how you go.

@Seamus might be worth while updating the online help with this potential solution if others are facing the same "Not Secure" issue.

Re: Publish website

Seamus — Tue, 18 Aug 2020 23:24:54 GMT

Thanks for the advice @fandrews!

I took a further look and it does seem this info is included in the support article here - thank you for drawing attention to this though, I imagine it's likely to trip up other sellers as well!

Unsecure site

hide_and_seek — Mon, 14 Sep 2020 00:19:18 GMT

Hi,

I have just upgraded my free domain via weebly / square to a custom domain.

My dashboard lists the correct link to my new domain site. However, it has now been 4 days and the site desktop and mobile site is saying it is unsecure and unable to process orders.

I have emailed customer service with zero responses and not tech savy so no idea how to fix this problem. Can anyone assist please? It is affecting my sales and I am regretting leaving the free option.

Thanks, Mandy

Re: Unsecure site

Seamus — Mon, 14 Sep 2020 05:45:30 GMT

Hey @hide_and_seek,

Thanks for getting in touch and sorry to hear you're having trouble having your site appear as secure. I've moved your message to this thread that covers the same issue and has a suggested solution.

What day/time roughly, did you purchase the domain and link it to your Square Online account? It's possible the weekend may have resulted in a slight delay in verifying your SSL certificate.

Assuming this is not the issue, I'd also encourage you to try the steps @fandrews has listed in their solution in this thread:

"I had the same issue and what resolved it is was adding an A-record for the root domain. You would need to add the A-record through your domain provider. So the same place that the www record was added, you should have an option to add a record for the root domain (sometimes it will be * or @ ). This needs to be pointed to the same IP address as the first A-record.

Once you have done that you need to republish your site"

You can also find a full guide for DNS settings here.

If none of this works, the next step would be to file a ticket with our support team via this form. Hope some of this helps!

Website publishing issues

JamesRS — Wed, 16 Sep 2020 01:01:52 GMT

Hello,

I pressed publish on my website on Sunday afternoon. It's been almost 48 hours but my site still says 404 Page not Found with a link back to the weebly homepage.

I have my domain registered through Zuver and have updated my A records with the supplied info using their Free DNS Hosting option (see pic below). The MX and TXT records are for forwarding my email and the nameservers are at the Zuver default. From what I understand Weebly doesn't use the nameservers, just the A records.

Does this really take this long to propagate or am I doing something wrong? There is no feedback in Square after you press Publish>Connect Domain>Verify etc to show what is happening. My site still says it is unpublished in the editor.

Re: Website publishing issues

Seamus — Tue, 15 Sep 2020 02:15:46 GMT

Hey @JamesRS,

I went ahead and moved your message to this thread, where we're keeping all troubleshooting for this issue as a resource in the one place!

Are you able to try again and let me know what happens? Go to the web editor and then hit the blue "publish" button in the top right corner:

Re: Website publishing issues

JamesRS — Tue, 15 Sep 2020 02:58:32 GMT

Hi Seamus,

I click the blue Publish button and I get a pop up titled "Set Up Your Domain".

I choose the 2nd option titled "Use a domain I own elsewhere"

I then type in my site url and click verify.

Then there are two options; the first one is Connect url, the 2nd one is Transfer url but is greyed out, so I choose Connect...

Then I get a screen with some links for GoDaddy and other similar services and some generic instructions in regard to A records and a button labelled "Got it".

Clicking the button goes back to the editor and nothing seems to have changed.