thread Re: Delivery day and time in Online Store

Delivery day and time

TKMelbourne — Wed, 12 Aug 2020 11:51:59 GMT

Hi there,

I’ve built my square store for our home delivery service. I’m having difficulties with customising options for deliveries - example I have set up opening Thursday and Friday 5:00pm-8:00pm.

and customers wants to order for Friday but they can not nominate the day and time.

I would like to request features of

1. Customers can specify the delivery day and time instead of auto configuration.

at this stage, I’m asking customers to leave a note where “Tell us where to leave the order and how to contact you” section. *at least I would like to change this content to “please specify your delivery day and time”

please let me know how I would be able to amend the contents.

thank you for your help!

Re: Delivery day and time

Seamus — Wed, 12 Aug 2020 23:30:36 GMT

Hey @TKMelbourne,

Thanks for getting in touch!

The section you want to check out is Scheduled Delivery - you can find it on your Online Store dashboard via Settings > Pickup & Delivery > Edit Location > Order timing settings > Edit.

Hope this helps - please let me know if you have any follow up questions 🙂

Re: Delivery day and time

TKMelbourne — Thu, 13 Aug 2020 00:07:41 GMT

Hi @Seamus

Thank you for your prompt reply and fixing the difficulty I had regarding setting up delivery date and time for customers.

I appreciate your help!

Thank you again.

TKMelbourne

Re: Delivery day and time

mintygreenhouse — Tue, 18 Aug 2020 01:19:32 GMT

Hi @Seamus ,

I have the same issue. I have made all the changes you have suggested to the other querie however it is still not active. Does it take 24 hours or so to activate or should it be instant??

Cheers,

Abbie

Re: Delivery day and time

Seamus — Tue, 18 Aug 2020 23:56:17 GMT

Hey @mintygreenhouse,

Making changes to your opening hours and delivery settings should be instant - though if you're testing live you'll want to empty your cart, refresh the page and start the checkout process again to check.

If these settings don't seem to be working as intended and the above steps have not helped, the next port of call would be to contact our support team - you call on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time) or email via this form.