Shipping is able to be selected by a customer when I have turned it off

THEUFC — Fri, 14 Aug 2020 08:08:07 GMT

Need some help here,

Somehow a customer has been able to select shipping for an item that has it turned off. As you can see. This is the setting for the item they are able to lock in for shipping. They cannot select delivery.

Re: Shipping is able to be selected by a customer when I have turned it off

Seamus — Mon, 17 Aug 2020 00:12:05 GMT

Hey @THEUFC,

You should be able to manage the fulfillment options for each item by clicking on the item then going to "Fulfillment" and selecting the applicable options - though it sounds like you've already set this up as required?

If things are not working as they should here I recommend getting in touch with support so they can take a further look into your account and how everything has been set up. You call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time) or email via this form.

thread Shipping is able to be selected by a customer when I have turned it off in Online Store

Shipping is able to be selected by a customer when I have turned it off

Re: Shipping is able to be selected by a customer when I have turned it off