thread Re: GST not showing on checkout in Online Store

GST not showing on checkout

AngelasBakery — Mon, 17 Aug 2020 12:18:55 GMT

I have set the Sales Tax, to be included in the price or to be added in item price.

Neither shows any difference.

Is there any way to show the tax amount in the checkout?

Re: GST not showing on checkout

Seamus — Tue, 18 Aug 2020 00:27:36 GMT

Hey @AngelasBakery,

Thanks for reaching out!

Could I confirm whether you're referring to show tax amounts within Square's Point of Sale app, Square for Restaurants or a Square Online website?

Re: GST not showing on checkout

AngelasBakery — Tue, 18 Aug 2020 00:51:55 GMT

Hi @Seamus this is on Square Online website.

Re: GST not showing on checkout

Seamus — Tue, 18 Aug 2020 03:04:41 GMT

Got you @AngelasBakery,

At the moment displaying the GST component within Square Online is a feature request we're tracking.

The workaround for now is to send your customers a receipt/tax invoice from Square Dashboard or the POS app upon request, which will highlight GST and any other taxes. I understand this is not the most ideal solution - this is something we're gathering feedback on and I'm hoping we're able to improve the experience here in the future!

Re: GST not showing on checkout

bubbleparties — Sat, 31 Oct 2020 09:05:10 GMT

This is not an issue for "gathering feedback" on.

This is a legal requirement.

Without which, Square is knowingly putting their user community in danger.

Build the thing.

Then you have something to get feedback on.

GST is the first thing to build in your Australia version.

Re: GST not showing on checkout

rvozbr — Tue, 31 May 2022 08:32:13 GMT

Any ETA to be done? this is very important.

Re: GST not showing on checkout

Laurie_ — Wed, 01 Jun 2022 00:45:44 GMT

Hi @rvozbr thanks for reaching out and welcome to the Seller Community!

As Sheamus has mentioned above, we continue to track this feature request but do not have any further updates to share at this time. As soon as we do, we'll be sure to tag everyone in this thread.

At the moment, you are able to provide online store customers with a tax invoice upon request from the Transactions section of Square Dashboard, as per ATO requirements.

Re: GST not showing on checkout

baa-au — Fri, 20 Oct 2023 07:39:34 GMT

Is there amny update on this topic? We had this now enabled and applied it to the item but on the checkout in the payment link it is still not shoping any sales tax

Re: GST not showing on checkout

Arie — Mon, 23 Oct 2023 06:06:57 GMT

Thanks for checking in on this feature request! Unfortunately, I don't have an update on this feature request at the moment but we're continuing to track this feedback @baa-au. I understand how important this is to you, and will continue to highlight this with our team.

Re: GST not showing on checkout

Enmina — Fri, 02 Aug 2024 07:33:39 GMT

Hello, asking the same question 4 years on. How come that, not only the tax is not showing on online sales, it is actually showing "$0" tax... which is incorrect and misleading. Thank you

Re: GST not showing on checkout

MayaP — Tue, 06 Aug 2024 20:38:07 GMT

Hey @Enmina,

Thank you for reaching out. We understand your concern about the tax display on online sales. We want to let you know that this feature is still being worked on. Your feedback is valuable to us as we continue to improve our services.

I appreciate your understanding and patience.

Re: GST not showing on checkout

Tizena — Sat, 21 Sep 2024 04:50:28 GMT

This is a real legal issue for Australian Businesses and I can't believe that square has not correctly this within the last 4 years.

Re: GST not showing on checkout

NutmegCreative — Fri, 14 Feb 2025 03:42:11 GMT

Seems something may have changed in this space now... I've noticed that even though 'GST' was not selected as a tax on my items, it started showing up! I am not registered for GST (size of business being so small) but I noticed in the checkout it was now including it in the totals!!! They keep messing around with so many settings that then have an adverse effect to other settings! This is such a frustrating software to use!!!