thread Online Coupon "Not yet available" in Online Store

Online Coupon "Not yet available"

wangjueliang — Tue, 01 Sep 2020 07:17:24 GMT

Hi,

I created a a few coupon for the Square Online Store. We are in Australia and today is 1st of Sep.

I created the coupon validate from 31st of Aug to 7th of Sep.

However, for the whole day, I still can't use the coupon. It gives me error that it is "Not yet available".

Any ideas?

Thank you all!

Coupon codes not working

pce — Tue, 01 Sep 2020 16:36:33 GMT

I am having the same issue and whenever I’ve asked for proper support from the website they don’t understand the issue. Why are coupon codes not working? This is because of the dates - why can’t it apply to the real time in which our store is operating from - i.e AUSTRALIA

Re: Online Coupon "Not yet available"

Seamus — Wed, 02 Sep 2020 01:36:26 GMT

Hey @wangjueliang,

Thanks for your message. This is actually a bug we're hoping to get fixed soon.

The issue here is that the start of the "day" is based on a US timezone (I believe it's Pacific Time) which means the coupon should actually be active now!

Re: Coupon codes not working

Seamus — Thu, 03 Sep 2020 00:33:43 GMT

Hey @pce,

Thanks for reaching out! I've merged your thread with this one, does the response here explain the issue? I'll update this thread once I've heard of a fix being implemented, otherwise please let me know if I've misunderstood the nature of the request!

Re: Online Coupon "Not yet available"

gabi08 — Fri, 20 Nov 2020 23:11:37 GMT

It is November 21 in Australia and I cannot still send coupons. It says "Error". Any ideas?

Thank you ,

Gabi

Re: Coupon codes not working - please help

gabi08 — Fri, 20 Nov 2020 23:13:57 GMT

Re: Online Coupon "Not yet available"

Seamus — Sun, 22 Nov 2020 23:58:21 GMT

Hey @gabi08,

So I can look further into this, can you confirm what steps you're taking to send a coupon? Is it via the Square Online dashboard, or in response to customer feedback?

Let me know what steps you're taking to reach this error screen and I can take a further look!