thread Re: Anyone else getting this error message "This site cannot be reached" in Online Store

Anyone else getting this error message "This site cannot be reached"

terrariumstudio — Mon, 07 Sep 2020 10:18:16 GMT

Hi All,

My customers and I are consistently receiving the same error message:

This site cannot be reached

terrariumstudio.com.au’s server IP address could not be found.

Re: Anyone else getting this error message "This site cannot be reached"

Seamus — Tue, 08 Sep 2020 00:14:33 GMT

Hey @terrariumstudio,

Thanks for reaching out and sorry to hear you're having trouble with your website.

I tried accessing your website just now on the latest version of chrome and didn't have any issues. I can see how this would be very frustrating! While I don't have any experience with this issue myself, I was able to locate some troubleshooting resources online that document possible causes and solutions.

Re: Anyone else getting this error message "This site cannot be reached"

primalemma — Wed, 09 Sep 2020 09:59:58 GMT

this happened to me last week - weebly said it was my ISP or the ISP being used - in my case Aussie Broadband. It did resolve but I've since had complaints that payment screen is timing out for people trying to purchase on my site so it's one thing after another....

Re: Anyone else getting this error message "This site cannot be reached"

Seamus — Thu, 10 Sep 2020 00:06:23 GMT

Hey @primalemma,

I have since heard of an IP routing issue with Aussie Broadband that was since resolved.

Are you able to replicate time outs at all on your end? Is there any commons factor customer's are reporting for time outs - eg were they all happening at a certain time or reported on the same day? How many reports of this did you receive? Did the customers report what web browsers they were using - we recommend up to date version of Chrome and iOS.

Generally a time out it due to poor internet connectivity, but if there's something else at play there we'd want to get to the bottom of it!

Re: Anyone else getting this error message "This site cannot be reached"

terrariumstudio — Thu, 10 Sep 2020 10:42:03 GMT

Apparently there is an issue with register.com and where my website is not loading on all DNS servers globally.

Could I change my domain host? Will this help?

Re: Anyone else getting this error message "This site cannot be reached"

embeestudio — Thu, 10 Sep 2020 20:19:44 GMT

I too am getting this error. I've had multiple customers saying the website has an error code. I noticed it is happening at least 3 times a day.

I've lost a lot of business due to the link not being reachable.

Re: Anyone else getting this error message "This site cannot be reached"

Seamus — Fri, 11 Sep 2020 00:36:03 GMT

Hey @terrariumstudio and @embeestudio,

I'd definitely be filing a support ticket for further assistance here - if you email via this form with as much info as possible, Square support will be able to reassign the cases to Weebly, who are best placed to provide further advice on the issue!