thread Re: Sale processed under wrong location in Online Store

Sale processed under wrong location

glowcandlesau — Wed, 28 Oct 2020 10:47:14 GMT

I recently created a square website under an additional location. For some reason when i processed my first sale (i bought an item from my own store to test it) it showed as as sale under one of my other locations. Why would this be the case?

Re: Sale processed under wrong location

Seamus — Wed, 28 Oct 2020 23:02:36 GMT

Hey @glowcandlesau,

It's possible that you have a website set up with selectable locations to order from, and the order may have defaulted to the original location if it wasn't manually changed.

With that said, I'm taking a guess here and we don't have visibility into how your account is set up via our Seller Community forum!

The best place to get help for Online Store setup issues is with our support team, who can take a further look into how your account is set up 🙂 You call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time) or email via this form.

Re: Sale processed under wrong location

glowcandlesau — Wed, 28 Oct 2020 23:33:17 GMT

You are correct however when I did change the locations my items list disappeared even though I made the items available at all

locations. I will have a bit more of a play around. This is my first time

using square as I normally use a different platform

Re: Sale processed under wrong location

Seamus — Thu, 29 Oct 2020 00:04:37 GMT

Hey @glowcandlesau,

If you've made your items available via Square Dashboard at the applicable locations, you may need to then go to the Square Online dashboard > Items > Item Library and edit their availability here as well. Take a look at this thread - I gave some instructions to another seller a few days ago on making items available online, I'm wondering if maybe you need to do this per location?

Re: Sale processed under wrong location

glowcandlesau — Thu, 29 Oct 2020 00:13:00 GMT

Oh I see. A little bit more confusing than I am used to. I’ll have to try this.
Thank you for your help

Re: Sale processed under wrong location

Seamus — Thu, 29 Oct 2020 00:21:21 GMT

No worries @glowcandlesau, hope this helps!