thread POS item tiles showing as 'unsupported' in Online Store

POS item tiles showing as 'unsupported'

tommojunior — Mon, 09 Nov 2020 13:15:40 GMT

We're experiencing issues with tiles on the POS layout showing as 'unsupported':

The corresponding item setup for these tiles looks like this. The only time we get the 'unsupported' is when we define multiple prices for a single product. What we're trying to do, as you can see, is define multiple drink sizes for the same product.

Thanks for your help,

Mark

Re: POS item tiles showing as 'unsupported'

Seamus — Tue, 10 Nov 2020 00:35:23 GMT

Hey @tommojunior,

Thanks for getting in touch and sorry to hear you're having trouble with the grid display!

This does look odd - was this previously working as intended, or is it something you're just trying to set up for the first time now?

To be honest I think you may need to get in touch with support for further help with this - they'll be able to do a deeper dive into your account and possibly try and replicate the issue you're seeing. I've not previously seen a case where items are able to be displayed on the grid but then show as "unsupported".

You call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time) or email via this form to file a support ticket.

Re: POS item tiles showing as 'unsupported'

tommojunior — Tue, 10 Nov 2020 09:05:32 GMT

Hey. Thanks Seamus for getting back to me. We're setting up for the first time.

I've logged a support call.

Cheers

Mark