thread Re: Gift Card email not showing image in Online Store

Gift Card email not showing image

BodyHarmony — Thu, 03 Dec 2020 22:55:51 GMT

Hi.

We have set up gift cards & tried a test purchase to myself.

The card image in the received email is broken, yet it appears fine in shop Settings & card balance.

Below are screen snaps.

I have tried both JPG & PNG format.

Please advise how to fix this problem.

Many thanks, Peter.

Here Gift Card SettingsGift Card emailGift Card balance

Re: Gift Card email not showing image

Seamus — Fri, 04 Dec 2020 01:42:54 GMT

Hey @BodyHarmony,

Sorry to hear you're having trouble displaying images!

This is actually a long standing issue with Outlook, you can read a little more about Outlook image display issues at this website and some troubleshooting guides via Microsoft.

You can test this by sending a test to an email address not managed by outlook - for example, if you have a gmail account that you can log into via the website and the image should be viewable!

Re: Gift Card email not showing image

BodyHarmony — Sat, 05 Dec 2020 00:15:56 GMT

Thanks Seamus.

Regards, Peter.

Re: Gift Card email not showing image

jamesrobert15 — Sat, 28 Oct 2023 12:18:52 GMT

If your Outlook is not responding you have to repair your PST file to work it properly follow this to know how you can fix it shamelessly: https://www.cigatisolutions.com/blog/outlook-gets-stuck-on-loading-profile/