thread Re: Why does my item say unavailable when I have stock and have made item visible. in Online Store

Why does my item say unavailable when I have stock and have made item visible.

HappyPorch — Sun, 24 Jan 2021 09:14:57 GMT

Why does my item say Unavailable? It is a physical item and I do not want shipping. I just want pick up and possibly delivery, but even when I add stock, it still says unavailable. Help please

Re: Why does my item say unavailable when I have stock and have made item visible.

Seamus — Mon, 25 Jan 2021 01:55:50 GMT

Hey @HappyPorch,

Thanks for getting in touch and sorry to hear you're having trouble with your item availability!

There are a few different places you can check here:

1) Is the item available at the location synced to your Online Store? (check via the Square Dashboard within the item settings).

2) Is Pickup and Delivery enabled at the Location via your Square Online settings? Go to Settings > Pickup and Delivery to check.

3) Again from the Square Online dashboard, go to Items > Site Items then check that you have the fulfilment methods you'd like selected:

If none of these steps work, please reach out to our support team for further help - they'll be able to take a look into how your account has been set up and make suggestions based on that 🙂

You call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time) or email via this form.

Site shows unavailable but stock/inventory is available

moz — Wed, 14 Apr 2021 13:42:00 GMT

on the back end, my inventory is available. but when i go to the live site, i can't add to shopping card as all my items show as unavailable.

how do i fix this?

Re: Site shows unavailable but stock/inventory is available

Seamus — Thu, 15 Apr 2021 02:01:31 GMT

Hey @moz, thanks for reaching out and welcome to the community!

I've moved your post to this thread, that details suggestions on how to fix this issue. If none of these work, I'd also try unpublishing and republishing the website.

Finally, if all else fails our support team will be able to help further - you can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "Other"" then "I don't see my issue"

4. Click "Message us" or "Email us"

Re: Why does my item say unavailable when I have stock and have made item visible.

MightyFungi — Tue, 14 May 2024 10:46:16 GMT

It seems like you're offering a solution for Squar users encountering an issue where items are shown as out of stock on the site. Your solution involves accessing the inventory items and using the "reset stock alert" feature, setting the stock tracking to zero items first.

Here's a refined version of your explanation:

Go to inventory items.
Locate the list of items, where you'll find three dots next to each item.
Click on the three dots.
Select the "reset stock alert" option.
Before doing this, ensure that the item's stock count is set to zero.
go back to items in the individuel product and set stock tracking to off
You can still manage your stock and it will take a few minuts for the page to refresh best to do so befor testing the site
Dont forget to save

This should help users reset the stock tracking and potentially resolve the issue of items showing as out of stock on the Squar site.

Re: Site shows unavailable but stock/inventory is available

MightyFungi — Tue, 14 May 2024 10:48:13 GMT

This may help all

Here's a refined version of your explanation:

Go to inventory items.
Locate the list of items, where you'll find three dots next to each item.
Click on the three dots.
Select the "reset stock alert" option.
Before doing this, ensure that the item's stock count is set to zero.
go back to items in the individuel product and set stock tracking to off
You can still manage your stock and it will take a few minuts for the page to refresh best to do so befor testing the site
Dont forget to save

This should help users reset the stock tracking and potentially resolve the issue of items showing as out of stock on the Squar site.