https://community.squareup.com/t5/Online-Store/Similar-items/m-p/261963#M29786 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/363822">@Recordplayerz</a></P> <P>&nbsp;</P> <P>Thanks for reaching out and welcome to the community!</P> <P>&nbsp;</P> <P>I took a look back at the <A href="https://www.sellercommunity.com/t5/Product-Updates/Square-Online-Release-Notes-October-2020/ba-p/214451" target="_blank">post</A> I made when we launched the Similar Items feature - it looks like the intended functionality here is to display items in the same category.</P> <P>&nbsp;</P> <P>If this isn't working as intended, as a first step I'd reach out to our support team, who can take a better look at how the items are set up and confirm if what you're seeing may be a bug. Or they may have a solution based on how things are set up!</P> <P>&nbsp;</P> <P>You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:</P> <P>&nbsp;</P> <P>1. Sign in to your Square account</P> <P>2. Head to our contact page <A href="https://squareup.com/help/au/en/contact" target="_blank">https://squareup.com/help/au/en/contact</A></P> <P>3. Go to "Other"" then "I don't see my issue"</P> <P>4. Click "Message us" or "Email us"</P> <P>&nbsp;</P> <P>Please let me know what you find - if it's a setup issue then other sellers might be able to benefit from this in the future <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Thu, 08 Apr 2021 02:59:04 GMT Seamus 2021-04-08T02:59:04Z https://community.squareup.com/t5/Online-Store/Similar-items/m-p/261610#M29785 <P>I owe a record shop and when I clic on an item it show the same "similar items" for any item I open...</P><P>Is it a bug or there is any settings to adjust to make it work automatically?</P><P>For my need and logically it should show similar items from the same category.&nbsp;</P> Wed, 07 Apr 2021 10:33:09 GMT https://community.squareup.com/t5/Online-Store/Similar-items/m-p/261610#M29785 Recordplayerz 2021-04-07T10:33:09Z https://community.squareup.com/t5/Online-Store/Similar-items/m-p/261963#M29786 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/363822">@Recordplayerz</a></P> <P>&nbsp;</P> <P>Thanks for reaching out and welcome to the community!</P> <P>&nbsp;</P> <P>I took a look back at the <A href="https://www.sellercommunity.com/t5/Product-Updates/Square-Online-Release-Notes-October-2020/ba-p/214451" target="_blank">post</A> I made when we launched the Similar Items feature - it looks like the intended functionality here is to display items in the same category.</P> <P>&nbsp;</P> <P>If this isn't working as intended, as a first step I'd reach out to our support team, who can take a better look at how the items are set up and confirm if what you're seeing may be a bug. Or they may have a solution based on how things are set up!</P> <P>&nbsp;</P> <P>You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:</P> <P>&nbsp;</P> <P>1. Sign in to your Square account</P> <P>2. Head to our contact page <A href="https://squareup.com/help/au/en/contact" target="_blank">https://squareup.com/help/au/en/contact</A></P> <P>3. Go to "Other"" then "I don't see my issue"</P> <P>4. Click "Message us" or "Email us"</P> <P>&nbsp;</P> <P>Please let me know what you find - if it's a setup issue then other sellers might be able to benefit from this in the future <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Thu, 08 Apr 2021 02:59:04 GMT https://community.squareup.com/t5/Online-Store/Similar-items/m-p/261963#M29786 Seamus 2021-04-08T02:59:04Z