thread Re: Form has stopped emailing notifications -URGENT in Online Store

Form has stopped emailing notifications -URGENT

Vansolo — Sat, 19 Jun 2021 09:19:37 GMT

Something is screwy - My only form, the one that I drive all my business through, stopped sending me submission notifications.
So I looked at the community forum, saw a recommendation to delete the form and start again.
Did that, still doesn't work and now I have deleted hundreds of form submissions.

The only reason I found out was a prospective customer got sick of waiting and phoned me.

It was working this morning (last successful receipt of notification at 06.33am)

Then it wasn't - without any interaction/changes/edits from me.

I can't imagine how many I've missed - primarily now that I inadvertently nuked all my submissions on the old form.

The form IS working in that it sends to the Form submission section of the Square Dash, but I need to be notified - my business is about getting on the quote as soon as it happens.

I really need this sorted.

Kindest regards
Andrew

Link to form is below.

https://www.vansolo.com.au/quote

Re: Form has stopped emailing notifications -URGENT

Arie — Sun, 20 Jun 2021 07:16:43 GMT

Hi @Vansolo,

Thank you for reaching out and sorry to hear about your form submissions.

To troubleshoot on your forms further, we'd have to take a look into your account, which we're unfortunately not able to do via our community forum.

Please give our support team a call for further assistance. They'll also be able to file a ticket with engineering, if needed, to resolve this. You can call support on 1800 760 137, from Monday-Friday, 9am-5pm AEST.

I'm sorry I wasn't able to be of more help here!

Re: Form has stopped emailing notifications -URGENT

Vansolo — Sun, 20 Jun 2021 07:22:35 GMT

Thanks for the information, Arie.

I'll call from the road tomorrow.

Cheers,

Andrew.