item image

nepeeanhistsoc — Tue, 07 Sep 2021 03:51:31 GMT

We sell books.

Previously we've been using the POS App on a tablet at our shop and at stalls.

It is essential for identification to have a cropped square image for each item, otherwise the title is often cropped out.

We are now looking at Online.

I get that when I set up 'online' all the square cropped images synced across to the online pages.

These are no good for the online shop where I want 2:3 aspect ratio to show the entire cover.

I untoggled 'sync item'.

Yet when I replaced the square image with a 2:3 one in Online it transferred on to the POS Dashboard.

I have tried altering the POS Dashboard and it also still syncs to the Online.

Am I doing something wrong?

Re: item image

Arie — Tue, 07 Sep 2021 06:46:16 GMT

Hi @nepeeanhistsoc,

Thanks for writing in, and welcome to our Seller Community 👋 😊

I've done some testing on my account, and appears that item images will always sync between Square Online, and Square Point of Sale. I'm sorry for the hassle here, as I can see how having different images, and image ratios is important for the nature of your business.

I'm sorry i couldn't be of more help here, and will pass on this feedback to our Square Online product team!

thread item image in Online Store

item image

Re: item image