thread Help! Seems to be some technical issue with adding shipping region in Online Store

Help! Seems to be some technical issue with adding shipping region

RobbieB — Tue, 07 Sep 2021 06:36:03 GMT

Hi, I seem to be having some issues with adding a shipping region

I set up zones as follows as per Aust Post site.

1. Australia

2. NZ

3. US & Canada

4. Asia Pacific

5. UK & Europe

6. Rest of the World.

Everything seems fine EXCEPT that when I added countries for the UK & Europe region, I saved them and when I exited out to bring up all my regions it says its the Default Shipping Zone. As you will see from the pic, when I set up Asia Pacific it says American Samoa......+41 more. I did a test on the UK zone with an address of a friend and when it goes to checkout the options are for the Rest of the World rates NOT the UK. I have tried putting in the countries again 6 times, and deleted the zone and starting again, but it still does the same thing. What can I do?????

kind regards

Robyn

Re: Help! Seems to be some technical issue with adding shipping region

Arie — Tue, 07 Sep 2021 06:57:21 GMT

Hi @RobbieB,

Thanks for taking the time to write back in to the Seller Community. I am so sorry to hear about the trouble you are experiencing with your shipping regions! Something definitely sounds a bit off here. In this case, I'd recommend reaching out to our support team. Support can take a deeper dive into your account, and file a ticket with our engineering team if needed.

Our lines are open Mon-Fri, 9am-5pm Melbourne time, and you can reach us on 1800 760 137 or contact us via online chat or email here.

Re: Help! Seems to be some technical issue with adding shipping region

RobbieB — Tue, 07 Sep 2021 07:22:34 GMT

Thank Arie, will do it tomorrow 🙂