thread Re: Item Image Sizing in Online Store

Item Image Sizing

h3ctic — Mon, 18 Oct 2021 04:42:50 GMT

Hi There,

I've recently found that my website has changed the item image structure so it overlaps with the Image Title on the page. It's only happened recently and I don't believe that I made any changes at all. It looks really unprofessional and hoping that you can advise an easy fix. This occurs across all items on the website.

Many thanks

Mick

Re: Item Image Sizing

Arie — Mon, 18 Oct 2021 05:40:59 GMT

Hey @h3ctic,

Thanks for flagging, this definitely looks unusual! You can give republishing your site a try, but I'd also recommend reaching out to our support team, who'll be able to take a closer look, and file a ticket with our engineering team if necessary. You can reach support on 1800 760 137 (Mon-Fri, 9am-5pm AEST), or contact us via online chat or email here.

Re: Item Image Sizing

JR_SWR — Fri, 28 Jan 2022 05:08:14 GMT

I also am having trouble with image snot displaying properly despite resizing to the suggested 800pixels on longest side. Many of my images are being cut off. This is not a good look for artworks all of which are different dimensions interestingly i tried to upload the image here as well and it was cut off, but when i took a screenshot of one of the images it was okay

Re: Item Image Sizing

Arie — Sun, 30 Jan 2022 06:01:29 GMT

Hi @JR_SWR,

Thanks for getting in touch and sorry to hear about the trouble here!

Would be able to share a link to your site as well, so we can take a look?

Re: Item Image Sizing

JR_SWR — Mon, 31 Jan 2022 03:13:53 GMT

swrartgallery.com.au

Re: Item Image Sizing

Arie — Tue, 01 Feb 2022 02:16:28 GMT

Thanks for sending this through, @JR_SWR, I see what you mean. From my testing, Square Online images will be resized to fit a square. As a workaround, you could consider adding a white border to your images with an editing program, for example canva.

Re: Item Image Sizing

JR_SWR — Tue, 01 Feb 2022 03:08:30 GMT

Thanks I have tried this on Heavens Above with a grey border and a secondary image with a white border and unfortunately no improvement