thread Re: Unable to add stock in Online Store

Unable to add stock

Utopia — Tue, 09 Nov 2021 01:33:28 GMT

Hello,

I have been using Square for my retail business for a few months now.

I have been unable to manage stock for the past couple of days when adding new items.y

I receive a message saying:

”Error Adding Stock

Item edits were saved. Unable to add stock at this time.please check your network connection and try again.”

My internet hasn’t dropped out and has a strong signal ....

Is anyone out there familiar with this error?

Thank you so much!

Re: Unable to add stock

Arie — Tue, 09 Nov 2021 02:25:29 GMT

Heya @Utopia,

Sorry to hear about the trouble updating your stock.

Which browser are you using? It might be worth checking if a different browser would make a difference, or clearing your browser cache. We recommend using a supported browser such as Google Chrome for best performance on the dashboard. Please let us know how you go!

Re: Unable to add stock

Utopia — Tue, 09 Nov 2021 02:37:00 GMT

Hi @Arie ...

I am using Google Chrome ... everything else is working ... just not adding stock! 😫

Re: Unable to add stock

Arie — Tue, 09 Nov 2021 03:00:37 GMT

Something sounds a bit amiss here, @Utopia! While I'd love to take a look at your account to investigate further, we're unfortunately not able to look into this via this public forum. When you get a chance, reach out to our support team on 1800 760 137, between 9am-5pm Monday-Friday, AEST. The team would be able to take a look, and file a ticket with our engineers if necessary.

Re: Unable to add stock

Utopia — Tue, 09 Nov 2021 03:04:13 GMT

Thank you so much ... I will call them! 🙏🏻