SHIPPING ISSUE - PLEASE FIX ASAP

Hpsuniforms — Wed, 08 Dec 2021 12:09:53 GMT

I can't seem to find where errors or issues are logged but my store is no longer letting customers choose the shipping type they require - its free shipping. Its been the same for 2 years and all of a sudden it only lets you choose the default - is this a bug due to the new shipping profile.

Please let me know asap

Thanks

Re: SHIPPING ISSUE - PLEASE FIX ASAP

Seamus — Thu, 09 Dec 2021 01:12:50 GMT

Hey @Hpsuniforms,

Have you tried getting in touch with our support team? They will be able to help fix the issue, or identify if there is a bug at play and file a report! You can call our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.

You could also check your Shipping settings via the Square Online overview by going to Fulfilment > Shipping to make sure everything is still there and turned on as it should be.

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SHIPPING ISSUE - PLEASE FIX ASAP

Re: SHIPPING ISSUE - PLEASE FIX ASAP