thread Re: Why can't Customer have there items delivered to P.O Boxes in Online Store

Why can't Customer have there items delivered to P.O Boxes

MW21 — Mon, 13 Dec 2021 09:26:43 GMT

Hey there everyone. just had an online customer call me and explain how they couldn't place an order online using there P.O box address. I am wondering is there a way around this or is this something that hasn't cam available?

Thanks in advance.

Re: Why can't Customer have there items delivered to P.O Boxes

Seamus — Mon, 13 Dec 2021 22:44:52 GMT

Hey @MW21,

PO Boxes are not available on address autofill at checkout - the databases websites use for address autofills tend not to also contain PO box information - however customers should be able to manually enter a PO Boxes for Square Online orders by clicking "Enter Address Manually"

during the checkout process:

It looks like they might have just possibly missed this option? In any case, I'd ask if they can try this, and if it's not working, what error message are they seeing on screen?

Re: Why can't Customer have there items delivered to P.O Boxes

MW21 — Mon, 13 Dec 2021 22:47:37 GMT

Thank you for your reply. I will now take a further a look into this. I'll give you an update on how i go. Again thank you.

Re: Why can't Customer have there items delivered to P.O Boxes

Seamus — Tue, 14 Dec 2021 00:46:02 GMT

No worries @MW21, do let me know how it goes 🙂