thread Re: Online Buy button not working through checkout link in Online Store

Online Buy button not working through checkout link

LisaButler — Sat, 18 Dec 2021 02:01:13 GMT

Hi everyone,

The purchase button in my online store isn't working for me. I've not had this issue before. The new page opens up but nothing is displayed. This doesn't happen when purchasing directly from the online store, only when trying to purchase via the checkout link. Any suggestions would be greatly appreciated.

Many thanks,

Lisa

Re: Online Buy button not working through checkout link

Arie — Sun, 19 Dec 2021 04:00:43 GMT

Hey @LisaButler,

Thanks for writing in, and sorry to hear you're having trouble with this checkout link. Have you had a chance to delete, and re-create the checkout link yet?

Re: Online Buy button not working through checkout link

LisaButler — Sun, 19 Dec 2021 04:08:51 GMT

Hi @Arie

Yes, I tried that. It didn't work. The checkout Buy button still leads to a blank page. For now, I'm using the URL for the item page in the online store, shortening it using Bitly and I'm using that in the marketing and social media. Perhaps I might have to delete the entire item and start afresh for the next event. Its a recurring workshop evening so I've been using the same item and adjusting the date and workshop details each month. Its worked fine up to now.

If you have any ideas, I'd love to hear them.

Regards,

@LisaButler

Re: Online Buy button not working through checkout link

Arie — Sun, 19 Dec 2021 05:44:48 GMT

Thanks for giving this a try already @LisaButler! Deleting, and recreating the item/event would be my next suggestion here, too. Hopefully a newly created item and link will resolve this issue, but if you're still having issues with this link, it might be worth reaching out to our support team. Support would be able to take a look at your settings alongside you to troubleshoot further, or file a ticket if necessary. You can reach us on 1800 760 137, and our lines are open Monday-Friday, 9am-5pm Melbourne time.

Re: Online Buy button not working through checkout link

LisaButler — Sun, 19 Dec 2021 06:51:01 GMT

Thank you for that @Arie, I appreciate it. Thanks for the support number. Its a shame there is no weekend support as I did try to make contact yesterday and couldn't get hold of anyone. Anyway, I'll delete and recreate the next event and see if that resolves the issue.

Thanks again,

@LisaButler