thread Re: Website issue, " not taking orders" in Online Store

Website issue, " not taking orders"

LeighV — Wed, 05 Jan 2022 02:45:56 GMT

My website is published, however it says "We're not taking orders just yet, check back soon"

Why is this?

Re: Website issue, " not taking orders"

Arie — Wed, 05 Jan 2022 03:09:03 GMT

Thanks for posting! There's a few reasons you might see the This store is not yet accepting payments error. Check the following:

Go to your Square Dashboard > Online Store > Settings > Checkout and check that Order Online is enabled on your website.
Ensure that your items are in stock and have fulfilment methods applied to them.
Go through our troubleshooting guide for non-visible items here.
Unpublish and republish your site to make sure the site is fully secured

If you're still having trouble with your site after going through these steps, give our team a call on 1800 760 137 and we'll be able to take a look at your settings in more detail. Our lines are open Mon-Fri, 9am-5pm Melbourne time.

Re: Website issue, " not taking orders"

LeighV — Wed, 05 Jan 2022 03:36:27 GMT

Thanks, I have done that and now it say, we are not taking payments yet.... any idea how I fix this? Thanks

Re: Website issue, " not taking orders"

Seamus — Wed, 05 Jan 2022 04:34:54 GMT

@LeighV If none of the above steps work please get in touch with support - they'll be able to take a look into your account settings and backend and give you an answer. This isn't something we have visibility into via our Community forum.