thread Re: Cannot add categories. Keeps freezing in Online Store

Cannot add categories. Keeps freezing

briony — Sun, 30 Jan 2022 06:11:24 GMT

Hi There

I have been trying to add items but when I go to add them to a sub category, the options box keeps freezing and wont allow me to add them. Also the sub categories that I have entered are not showing in the options box but are there on my website. How do i fix this. Its been happening for 2 days.

Re: Cannot add categories. Keeps freezing

Arie — Sun, 30 Jan 2022 23:07:00 GMT

Hi @briony,

I noticed it's your first post, welcome to our community 👋

Sorry to hear about the frustrating experience when trying to add categories. Which device and browser are you using when adding categories? Looking forward to hearing back from you!

Re: Cannot add categories. Keeps freezing

briony — Mon, 31 Jan 2022 00:28:44 GMT

Hi Arie

Thank you.

I am using a lenovo laptop with Chrome browser.

Re: Cannot add categories. Keeps freezing

Arie — Mon, 31 Jan 2022 03:00:18 GMT

When you have a chance, can you try clearing your cache, and creating a category again @briony? Here's how to clear your cache:

On your computer, open Chrome.
At the top right, click More .
Click More tools. Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

Please let us know how you go!