thread Balance Screen not displaying in Online Store

Balance Screen not displaying

Coffeeguytas — Wed, 16 Mar 2022 04:21:58 GMT

Is anyone else having an issue with the Balance Screen not displaying?

Need to transfer my daily funds, it's not internet related as I can access everything else and take payments.

Balance not showing

PeterS23 — Wed, 16 Mar 2022 05:38:15 GMT

The balance option is not showing, they have said there is an issue and hope to get it resolved

cant withdraw funds...

Re: Balance Screen not displaying

Seamus — Thu, 17 Mar 2022 04:07:15 GMT

@Coffeeguytas,

I was able to confirm that we had a display issue here yesterday - it didn't impact actual account balances and has now been fixed.

Sorry for the inconvenience and do let me know if you're still seeing any issues!

Re: Balance not showing

Seamus — Fri, 18 Mar 2022 04:15:04 GMT

Hey @PeterS23,

I've merged your post with this thread - we did have a display issue a few days ago, it was quickly fixed, your balance display should be good now 👍

Re: Balance Screen not displaying

LocalAutoCare — Fri, 16 Jun 2023 22:31:34 GMT

@Seamus My balance screen is not showing any funds even though customers have paid their invoices. This is the 2nd time this has happened to me, on the day where I need to pay my bills.

Re: Balance Screen not displaying

Laurie_ — Sun, 18 Jun 2023 04:41:12 GMT

Hey there, @LocalAutoCare 👋,

Thank you for contacting us, and we apologise for the issue you're experiencing with your balance.

Could you please check if you can find a record of these invoice payments on your Transaction history page?

If you do find them, it's possible that your Square Account is currently under review. To address this as soon as possible, we recommend reaching out to our Support Team when they return to the office at 9 am on Monday. You can call support on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time).

Re: Balance Screen not displaying

LocalAutoCare — Sun, 18 Jun 2023 05:22:25 GMT

Hi Laurie, the payments are in the transactions history, but why would you restrict my access to my account on a Friday afternoon when I have bills to pay for my workshop that I do at the end of every week, to where I'm unable to withdraw until you're open again on Monday?? You've no idea how inconvenient this has made my situation. It's ridiculous.

Re: Balance Screen not displaying

Laurie_ — Mon, 19 Jun 2023 03:35:22 GMT

We can fully appreciate your frustration here, @LocalAutoCare, which is why most reviews will only take up to two business days to complete. During these periods you will still be able to process card payments as normal. Ultimately, we want to ensure you're back up and running as quickly as possible.

From what we can see of your Square Account, it looks like your transfers have since resumed with the most recent transfer being sent earlier this morning.

We're hoping this is now resolved for you but if anything else comes up, please let us know.