thread Issue with Discount Coupon not applying 6 April 2022 in Online Store

Issue with Discount Coupon not applying 6 April 2022

olliepri — Wed, 06 Apr 2022 04:09:56 GMT

Had a customer try to make their purchase through our website (to be paid using AfterPay). I had sent them the link which should automatically apply the 10% discount (single use, expiry date is tomorrow). She tried twice, both times discount didn't apply. Told her to enter the code manually, still didn't apply. Ended up just supplying an item for free and deactivating our website. I have used coupon codes before with no issue and checked the coupon settings, all was good my end. I've since deleted the coupon.

Re: Issue with Discount Coupon not applying 6 April 2022

Arie — Wed, 06 Apr 2022 06:51:25 GMT

Hi @olliepri,

Thanks for writing back in to our community, and I'm sorry to hear about the frustrating experience you, and your customer had with this coupon. In order for our team to replicate this issue, and take a closer look alongside you, I'd suggest reaching out to our local support team directly so we can dig in a bit deeper. We'd also be able to file a bug with our eCom team if this issue persists. Please reach out on 1800 760 137 (Mon-Fri, 9am-5pm AEST), for further assistance.