thread Re: Issue adding stock in Online Store

Issue adding stock

Pete3805 — Mon, 30 May 2022 10:57:43 GMT

Hi,

I'm having issues adding stock via square.online it mostly seems to be with items that have multiple variations, I had add the variation, photo price but when I click add stock it just seems to 'hang up' and not load. I've noticed the variations don't show on the app either. is there a known issue at the moment? I haven't had this issue before.

Re: Issue adding stock

Arie — Tue, 31 May 2022 03:46:03 GMT

We don't have any reported issues with items at the moment, @Pete3805, but this definitely sounds odd - if you're not already using Google Chrome, please try using Chrome, and clearing the cache on your browser. Let us know how you go!

Re: Issue adding stock

Pete3805 — Mon, 04 Jul 2022 09:52:18 GMT

Hi Arie,

I have tried multiple computers and browsers and we continue to have the sae issue, we always update our stock on Monday from 4:30pm (Melbourne Australia) we seem to be able to add a few items then always run into the same issue.

Add stock to existing items is no problem. But when we create a new item that's when we have the issue. We can do everything but add quantity. I also find it odd that it doesn't show up on the Square/invoice app either until the next day. Are you running some sort of maintenance around this time that mat be causing an issue? its getting quite frustrating.

Re: Issue adding stock

Arie — Tue, 05 Jul 2022 01:14:01 GMT

Thank you for providing this additional information, @Pete3805! In this case, reaching out to our support team so we can file a ticket with engineering to take a closer look would be the next step. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.

Please let us know how you go!