thread Re: Your connection isn't private in Online Store

Your connection isn't private

BC4 — Thu, 30 Jun 2022 09:54:58 GMT

Since publishing my website I keep having privacy error when I try to view.

What can be done to fix this?

Your connection isn't private

Attackers might be trying to steal your information from www.puredog.com.au (for example, passwords, messages or credit cards).

NET::ERR_CERT_COMMON_NAME_INVALID

Re: Your connection isn't private

BernadetteA — Thu, 30 Jun 2022 20:47:09 GMT

Thanks for reaching out, @BC4 👋

This error message usually displays when the SSL certificate is not active on the website. Your site is loading securely for me, though.

Did you already resolve this issue, or do you still see the error from your end?

P.S. Welcome to the Seller Community! 🎉

Re: Your connection isn't private

NobleFlowers — Fri, 11 Nov 2022 06:29:00 GMT

I am now having this same issue. I haven't changed anything on my site or with my domain through the provider (I purchased the domain separately). Very frustrating and unprofessional to have a website that isn't working. Loosing sales and customer confidence.

Re: Your connection isn't private

Laurie_ — Tue, 15 Nov 2022 03:03:35 GMT

Hi there, @NobleFlowers, thanks for reaching out to let us know and sorry to hear you're running into these issues.

Are you able to confirm that your current DNS records are pointing correctly to Square? You can check your DNS records using these steps. We want to ensure that the A Records shown on your DNS records match the image from the guide (199.34.228.173).

It's important that both the 'www' (Root A Record), as well as the '@' (Domain A Record), are connected in order for your SSL certificate to propagate on your Square Online site.

We'll keep a lookout for your reply here.

Re: Your connection isn't private

NobleFlowers — Tue, 15 Nov 2022 05:48:29 GMT

Yes everything was fine with the domain and the domain provider confirmed it’s Square that needs to sort it out. Our Security Certificicsre had expired and there is no customer service outside of regular business hours to fix anything. So we had to wait all weekend until Monday morning (with no website) to speak to someone at Square. The rep then had no idea what to do and my husband had to walk them through it. This should never have happened. We pay for the Square to have this security certificate always working. We are really disgusted by this to be honest. We are looking elsewhere where the service is reliable. We have checked this new security certificate and it was only renewed for 3 months. We shouldn’t have to keep tabs on this.

Re: Your connection isn't private

Laurie_ — Tue, 15 Nov 2022 23:25:22 GMT

We're sorry to hear you had this experience, @NobleFlowers.

I'd be happy to pass this feedback directly on to the advocate who handled this case.

If there is anything further we can assist you with, please do not hesitate to reach out to us to let us know.